Terms & Conditions for MetaMix Agency

Terms & Conditions

Last Updated: April 25, 2026

Welcome to MetaMix Agency (“we,” “our,” or “us”). These Terms & Conditions explain the rules for using https://metamixagency.com/ and the services provided by MetaMix Agency. By accessing our website or using our services, you agree to these terms in full. These terms define how our services are delivered, the responsibilities of both parties, and the conditions under which all interactions, payments, and service activities are governed. If you do not agree with any part of these terms, you should not use our website or services.

1. Service Overview

MetaMix Agency provides professional Meta Ads services including campaign strategy development, ad account setup, audience research, campaign creation, performance optimization, reporting, and ongoing consulting. Our services are designed to help businesses improve their advertising performance through structured planning and continuous optimization. Each project is customized based on business goals, target audience, industry type, and advertising budget to ensure a tailored approach that aligns with client objectives.

2. Use of Website

You agree to use the MetaMix Agency website only for lawful purposes and in a responsible manner. Any attempt to misuse the website, interfere with its operation, access restricted areas, or damage its functionality is strictly prohibited. Users must not engage in any activity that could harm the website, its infrastructure, or other users. We reserve the right to restrict or block access if any misuse or suspicious activity is detected.

• Users must not attempt to gain unauthorized access to any part of the website, server, or connected systems
• Any use of automated tools, bots, or scraping methods to extract data is strictly prohibited
• Users must not upload or transmit harmful code, viruses, or malicious software
• Content on this website must not be copied, reproduced, or redistributed without permission
• Any attempt to disrupt website performance or overload systems is not allowed

3. Eligibility

a) Age Requirement

Users must be at least 13 years old to access or use our website or services. By using our platform, you confirm that you meet this requirement and are legally allowed to engage with our services.

b) Authority to Act

If you are using our services on behalf of a business, agency, or organization, you confirm that you have full authority to bind that entity to these Terms & Conditions. Any agreement made will be considered valid and enforceable under such authority.

4. Service Agreement

All services are provided based on mutual understanding between MetaMix Agency and the client. Before starting any project, we clearly define the scope of work, deliverables, timelines, pricing, and expectations. This ensures both parties are aligned before execution begins. Any modifications requested after project initiation may require adjustments in pricing, timelines, or workflow depending on the nature of the change.

5. Client Responsibilities

Clients are responsible for providing accurate, complete, and timely information required for service execution. This includes business details, advertising account access, creatives, target audience information, and necessary approvals. Delays or incorrect information may directly affect campaign performance, timelines, and overall results, and MetaMix Agency will not be held responsible for such delays.

6. Account Access

Clients may be required to provide access to advertising accounts, business managers, or related platforms for proper service delivery. It is the client’s responsibility to ensure that all login credentials and permissions provided are correct, secure, and functional. Any issues caused by incorrect or restricted access may result in delays for which MetaMix Agency is not responsible.

• Clients must ensure that provided login credentials are accurate and up to date
• Access must be granted only through secure and authorized methods
• Any changes to account access must be communicated immediately
• We are not responsible for delays caused by revoked or missing permissions

7. Payments and Billing

All payments must be made according to the agreed terms before or during service execution. Payment confirmation is required before campaign setup or active work begins. Failure to complete payments on time may result in suspension or delay of services. Pricing is based on the agreed scope and may vary depending on project requirements, complexity, and service duration.

8. Refund Policy

a) General Policy

Due to the nature of digital marketing and service-based work, all payments are generally non-refundable once the project has started or services have been delivered. This is because time, resources, and strategic work are immediately allocated upon project initiation.

b) Exceptional Cases

Refunds may only be considered in rare cases where a written agreement has been made prior to project start. Any refund conditions must be clearly documented and mutually agreed upon before services begin.

9. Intellectual Property Rights

All strategies, campaign structures, reports, frameworks, and internal materials created by MetaMix Agency remain our intellectual property unless explicitly transferred in writing. Clients retain ownership of their brand identity, business content, and materials provided for campaign use. Unauthorized reproduction or reuse of agency-created strategies without permission is strictly prohibited.

10. Use of Client Content

Clients grant MetaMix Agency permission to use provided content strictly for the purpose of executing agreed services. This includes campaign setup, optimization, reporting, and related marketing activities. We do not claim ownership over client materials, and all usage is limited to service execution only.

11. Third-Party Platforms

Our services depend on external platforms such as Meta (Facebook and Instagram). These platforms operate independently and are governed by their own rules, policies, and technical systems. We are not responsible for changes in platform policies, account restrictions, algorithm updates, suspensions, or performance variations caused by third-party systems.

• Platform updates or policy changes may directly affect campaign performance
• We do not control or influence Meta platform algorithms or decisions
• Account restrictions or bans imposed by third-party platforms are not our responsibility
• Ad approval delays are subject to platform review systems

12. No Guaranteed Results

While we use professional strategies, data analysis, and optimization techniques to improve campaign performance, we do not guarantee specific results such as sales, leads, conversions, or revenue. Advertising outcomes depend on multiple external factors including budget, competition, market conditions, audience behavior, and platform algorithms.

13. Limitation of Liability

MetaMix Agency is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability is strictly limited to the value of services agreed with the client. We are not responsible for business losses, platform issues, or external factors beyond our control.

14. Confidentiality and Termination

a) Confidentiality

We treat all client information as confidential and take reasonable steps to protect sensitive data shared during service delivery. This includes business details, account access, and campaign-related information. However, clients are also responsible for safeguarding their own credentials and sensitive data.

b) Termination Rights

We reserve the right to suspend or terminate services if a client violates these Terms & Conditions, engages in misuse, provides false information, or fails to complete payments. Clients may also request termination of services, but any outstanding payments or completed work will remain payable before closure.

15. Changes to Terms

We may update these Terms & Conditions at any time to reflect changes in services, legal requirements, or business operations. Updated versions will be posted on this page, and continued use of our website or services after updates indicates acceptance of the revised terms.

16. Governing Law

These Terms & Conditions are governed by applicable laws relevant to MetaMix Agency operations. Any disputes arising from the use of our services will be handled under the appropriate legal jurisdiction and procedures.

• These Terms are governed by applicable laws relevant to MetaMix Agency operations
• Any disputes will be handled under appropriate legal jurisdiction
• Users agree to resolve disputes through lawful legal procedures only
• If any clause is found invalid, the remaining terms will still remain active

17. Contact Us

If you have any questions regarding these Terms & Conditions, you may contact us:

Brand Name: MetaMix Agency
Address: United Kingdom
Phone/ WhatsApp: +44 7904 905447
Email: info@metamixagency.com